Shipping policy
Shipping Policy
VQ Sports LLC
Last updated: 10/20/2026
Where we ship
We ship to addresses in all 50 U.S. states, Puerto Rico, P.O. boxes and APO/FPO military addresses. P.O. box and military addresses are shipped by USPS. We don't ship internationally at this time.
Order processing time
- Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
- Orders placed after 11:00 am ET, or on weekends or holidays, start processing the next business day.
- During busy periods, such as the holiday season, processing may take up to 3 business days. We'll post any expected delays on our site.
Shipping methods, costs and delivery times
All orders ship from our fulfillment center in Alpharetta, GA, via USPS or UPS.
| Shipping method | Estimated delivery after shipping | Cost |
|---|---|---|
| Standard, contiguous U.S. | 2–6 business days | $5.95, or free on orders of $50 or more |
| Standard, Alaska, Hawaii, Puerto Rico, APO/FPO | 5–10 business days | $5.95, or free on orders of $50 or more |
Delivery times are estimates provided by the carrier, start once your order ships, and aren't guaranteed. Weather, carrier delays and holidays can affect delivery.
Order tracking
When your order ships, we'll email you a tracking number and a link to follow your package. If you don't receive it within 2 business days of ordering, check your spam folder or email us at support@teamvq.com.
Lost, stolen or delayed packages
- If your tracking hasn't updated for 7 business days, email us at support@teamvq.com
- If your tracking shows delivered but you can't find your package, check around your delivery location and with neighbors, then email us within 7 days of the delivery date.
- We'll work with the carrier to locate it. If it can't be found, we'll send a replacement or issue a refund.
Damaged packages
If your order arrives damaged, email us within 7 days of delivery with photos of the item and the shipping box. See our Refund & Return Policy for details.
Address accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, email us right away; we can update the address only before the order ships. If a package is returned to us because of an incorrect or incomplete address entered at checkout, we'll contact you to arrange reshipping, and you'll be responsible for the reshipping cost.
Taxes and duties
We ship only within the United States, so there are no international customs duties or import fees. Any applicable sales tax is calculated and shown at checkout.
Holiday shipping
We post order-by dates for holiday delivery on our site each season. Orders placed after those dates may not arrive in time.
Contact us
VQ Sports LLC
1912 Capitol Avenue, Suite 500
Cheyenne, WY 82001
Email: support@teamvq.com