Frequently Asked Questions
You've got questions. We've got answers!
VQ Sports
Product Specs + Performance
Are VQ balls completely silent?
Answer focus: Explain that while they eliminate the loud, echoing "thud" of traditional leather or rubber sports balls on hard surfaces, they produce a soft, muffled sound upon contact. They are designed so you can practice indoors—even on upper floors—without disturbing family members, neighbors, or lower levels. If we get a decibel test (highly recommended) we should put it here
Do VQ balls ever need to be inflated?
Answer focus: No inflation required! VQ balls are crafted from high-density, air-cell foam technology rather than a pressurized air bladder. They will never lose air, pop, or require a pump.
Will playing indoors scuff my walls, baseboards, or hardwood floors?
Answer focus: No. The high-density foam material and specialized smooth casing are soft and non-marking, making them safe for hardwood, tile, carpet, and painted drywall.
What is the difference between VQ balls and competitors' soft and silent balls?
Focus on QUALITY, design, outer protective shell, no bladder, cheap toy vs training aide built to last
VQ Sports
Shipping, Orders + Delivery
How long will it take to receive my order?
Answer focus: Outline processing times (1–2 business days) and standard ground shipping timelines (e.g., 3–5 business days). Mention that tracking information is automatically emailed as soon as the package ships.
Where do you ship?
Answer focus: Clarify shipping regions (e.g., Contiguous US, Alaska/Hawaii, or international options).
How can I track my order status?
Answer focus: Provide a link to your order lookup page or explain the shipping confirmation email workflow.
VQ Sports
Returns, Exchanges + Guarantees
What is your return policy?
Answer focus: State your risk-free trial window (e.g., 30-day return policy), conditions for return (unused/original packaging vs. light indoor testing), and how customers can initiate a return.
What if my ball arrives damaged or defective?
Answer focus: Reassure customers with a quick replacements guarantee — reach out to support with an order number and photo for a prompt replacement.
VQ Sports
Care, Cleaning + Durability
Can I use VQ Sports balls outdoors?
Answer focus: While VQ balls can be used outdoors on smooth, dry surfaces, they are optimized specifically for indoor environments. Rough asphalt or concrete can wear down the foam casing faster than smooth hardwood or carpeted floors.
How do I clean my VQ Sports ball if it gets dirty?
Answer focus: Simply wipe down the surface with a damp cloth and mild soap. Air dry thoroughly. Do not submerge in water or use harsh chemical cleansers.
Are VQ balls waterproof?
Answer focus: Touch on water resistant and how the outer shell helps protect, but not waterproof and can ruin the ball/degrade the life of the ball and change the way it bounces.